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10 Traits of Good Leaders
Authenticity Authentic leaders are open & honest, clearly communicate their vision and purpose, are at ease with their vulnerability,...


Dig – An Introduction to Needs Based Selling
Are you making these mistakes in selling? Imagine the scene. Your new prospect is talk, talk, talking. And you’ve heard it all before. ...


Dealing with Stress & Anxiety
Stress: Stress is a natural human response that prompts us to address challenges and threats in our lives. Everyone...


Top 5 Sales Management Techniques for Success
Be authentic, motivate and inspire your team. Set clear goals Hold your team members accountable. Measure, observe and coach. Give (and...


Authenticity in Leadership: Psychological Safety
Authentic leaders are transparent. Do not adopt personas. Share personal stories & experiences. Are open and honest. No hidden agendas or...


Sales Training vs. Sales Coaching: What's the Difference?
It is essential for businesses to train their people in the skills required to do their jobs. This particularly applies to salespeople.


How Sales Training Can Transform Your Team
Aggressive salespeople will rarely be successful as the main objective for salespeople should be to build relationships with their clients.


Building Sales Activity plans using QDQ
Sales activity should be proactive and forward looking. Yes we can learn from our sales results, but we can’t change them.


The Role of a Sales Coach in Achieving Targets
Hitting targets – Is this the responsibility of the salesperson or the Sales Manager?


Top 5 Benefits of Hiring a Sales Coach
Sales coaching refers to the training, tools, resources, and support Sales Managers and Coaches give to sales teams.


How to find and hire the best salespeople for your business
Sales recruitment can be tough. Candidates will often make the right noises but how can we really be sure that they’ll ‘walk the walk?’...


Why aren't salespeople trusted?
I recently saw a quote by Andy Bounds saying that that salespeople choose to “Show up and throw up”, meaning that they talk themselves...


Customer Service Case Study - Lufthansa
A frustrating thing happened to me on my way home from Romania on March 9th… …I had been working with my client smrtStudio Global Inc /...


Selling for Non-salespeople
In businesses that don’t have a sales team, the responsibility for sales activity will fall on somebody else’s shoulders. Could be the...


Back to work!
How has your business performed over the last year from a sales perspective? We think this is a great time to review your sales activity...


Top Sales Skills #3 - Preparation
83 out of 100 B2B Decision Makers think salespeople are unprepared. What a damning statistic for our industry.


Top Sales Skills #2 - Asking Great Questions
Your job, should you choose to accept it, is to ask sufficient in-depth, needs-oriented questions, that fully uncover your customers’ needs.


Top Sales Skills #1 - Active Listening
We all think we’re good listeners, but in truth very few of us actually are. Getting in the zone when listening to your customers is vitall

Why we just don't trust salespeople
Sales gets a bad wrap, most people don’t trust us. Why is that? Here a few tips: Don’t come across as a salesperson and don’t try to sell...


Getting Your Sales Prospects to 'Yes'
We regularly hear salespeople say that they’re having difficulty converting prospects to customers. Sales can be a complex process, so it’s
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